Launch access
The current launch wave is discounted to $0 for eligible accounts. Because no payment is collected for that access, there is no refund amount for free launch claims.
Paid access refunds
When paid sales are enabled, refund eligibility will be based on the payment provider, purchase date, license activity, and whether the issue can be fixed. Contact us within 14 days of purchase if GRP cannot run on your machine and support cannot resolve it.
Non-refundable cases
Refunds may be refused for chargeback abuse, public redistribution, account sharing at scale, license bypass attempts, heavy use followed by refund request, or issues caused by third-party AI providers, API pricing, model moderation, or provider outages.
Machine licenses
Each buyer account currently supports up to three active machine licenses. You can delete an activation to free a slot. If you lose access to a machine and cannot delete the activation yourself, contact support.
Older versions
Buyer accounts may download older versions that remain available in the update log. Older versions are provided for convenience and rollback, but the current release receives priority support.
Support contact
For refund, license, or download issues, email sales@generationalroleplay.com with your account email and a short description of the issue.